After a long and frustrating experience with customer service, Brandon Sanderson’s team finally came through and sent me a replacement copy of Eye of the World — and I want to give credit where credit is due. They made it right. But the story isn’t completely over, and there’s still a lingering issue I want to address. I walk through the entire saga from the original problem to the resolution, what the customer service process was actually like, and what this experience tells you about how Sanderson’s operation handles problems when they come up. If you’re a collector or you’ve ordered from Sanderson’s store, this is worth watching before you place your next order.
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